FAQ

Q. Do I need an estimate first?

A. When your vehicle is damaged in a collision, an estimate is not the first thing that you should obtain. The first order of business is to determine who will pay for the damage. In most cases, your vehicle will require some disassembly of damaged parts in order for us to produce an accurate estimate of your damage. Because of this, the estimating process is affected by the needs of the paying party. All insurance companies have different claims procedures and we will let you know the most efficient way to handle your claim. In addition, we will assist you with the claims process. Many times it is better to leave the car with us and have the insurance company inspect it with us; this can prevent discrepancies that may delay repairs.


Q. Who pays the tow bill?

A. The Insurance Company responsible for paying for your repairs is also responsible for paying the tow bill to the shop of your choice. If the Insurance Company selected a shop and you prefer to go elsewhere, they are still obligated to pay for the additional tow.


Q. What information should I bring to the shop?

A. Bring your insurance company claim number and the name of the contact person and Akiki Auto will handle it from there.


Q. How long will it take?

A. It depends on the extent of the damage but we will give you an estimated timeframe and someone at Akiki Auto will be in communication with you throughout.


Q. Can I rent a car?

A. Yes, we can arrange a rental car for you along with a pick up and drop off.


Q. If I have a deductible, how is it paid?

A. Your deductible is collected by Akiki Auto when you pick up your car


Q. What forms of payment do you take?

A. Akiki Auto accepts Visa, MasterCard, American Express, Cash and Insurance Company checks.


Q. What are your hours?

A. Akiki Auto is open Monday – Friday 7am – 5pm and Saturday 8am – 1pm


Q. If it is not my fault do I still have to pay a deductible?

A. Your deductible is what you agreed to pay when you purchased your policy. If you are pursuing a claim under your policy, you may have a deductible. If the other party is at fault, your insurance company should try to pursue reimbursement of your deductible through that other party.


Q. What happens if my vehicle is a total loss?

A. The insurance company has their Total Loss Specialist run a local market valuation specific to the year, make, model, condition and mileage of your vehicle. The Specialist will then contact you regarding the valuation. This should include the vehicle replacement cost and tax and license fees.


Q. What if I need mechanical work as well?

A. Akiki Auto can provide all of your mechanical work as well.